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Help Center Example

A comprehensive help center built with VitePress for customer support.

Overview

This example demonstrates how to create a user-friendly help center that includes:

  • FAQ sections
  • Step-by-step guides
  • Troubleshooting articles
  • Search functionality

Structure

Content Organization

help/
├── getting-started/
│   ├── account-setup.md
│   ├── first-steps.md
│   └── basic-features.md
├── troubleshooting/
│   ├── common-issues.md
│   ├── error-messages.md
│   └── performance.md
├── faq/
│   ├── billing.md
│   ├── technical.md
│   └── general.md
└── guides/
    ├── advanced-features.md
    ├── integrations.md
    └── customization.md

Features

Search Integration

  • Full-text search across all articles
  • Category-based filtering
  • Popular articles highlighting

User Experience

  • Clear navigation structure
  • Breadcrumb navigation
  • Related articles suggestions
  • Feedback collection

Implementation

Site Configuration

javascript
export default {
  title: 'Help Center',
  description: 'Get help and support',
  themeConfig: {
    search: {
      provider: 'local'
    },
    sidebar: {
      '/help/': [
        {
          text: 'Getting Started',
          items: [
            { text: 'Account Setup', link: '/help/getting-started/account-setup' },
            { text: 'First Steps', link: '/help/getting-started/first-steps' }
          ]
        }
      ]
    }
  }
}

Custom Components

  • FAQ accordion components
  • Step-by-step guides
  • Video embed components
  • Contact forms

Best Practices

Content Writing

  • Use clear, simple language
  • Include screenshots and visuals
  • Provide step-by-step instructions
  • Keep articles focused and concise

Organization

  • Group related topics together
  • Use consistent naming conventions
  • Implement proper tagging
  • Regular content updates

VitePress Development Guide