Help Center Example
A comprehensive help center built with VitePress for customer support.
Overview
This example demonstrates how to create a user-friendly help center that includes:
- FAQ sections
- Step-by-step guides
- Troubleshooting articles
- Search functionality
Structure
Content Organization
help/
├── getting-started/
│ ├── account-setup.md
│ ├── first-steps.md
│ └── basic-features.md
├── troubleshooting/
│ ├── common-issues.md
│ ├── error-messages.md
│ └── performance.md
├── faq/
│ ├── billing.md
│ ├── technical.md
│ └── general.md
└── guides/
├── advanced-features.md
├── integrations.md
└── customization.md
Features
Search Integration
- Full-text search across all articles
- Category-based filtering
- Popular articles highlighting
User Experience
- Clear navigation structure
- Breadcrumb navigation
- Related articles suggestions
- Feedback collection
Implementation
Site Configuration
javascript
export default {
title: 'Help Center',
description: 'Get help and support',
themeConfig: {
search: {
provider: 'local'
},
sidebar: {
'/help/': [
{
text: 'Getting Started',
items: [
{ text: 'Account Setup', link: '/help/getting-started/account-setup' },
{ text: 'First Steps', link: '/help/getting-started/first-steps' }
]
}
]
}
}
}
Custom Components
- FAQ accordion components
- Step-by-step guides
- Video embed components
- Contact forms
Best Practices
Content Writing
- Use clear, simple language
- Include screenshots and visuals
- Provide step-by-step instructions
- Keep articles focused and concise
Organization
- Group related topics together
- Use consistent naming conventions
- Implement proper tagging
- Regular content updates